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Thread: ftp error

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  1. #1

    Question ftp error

    Hello,

    When I am trying to start an FTP backup, the log file shows this:
    2009-01-20 19:05:24 User shocked requested backup of mydomain.com (mydomain.com)
    2009-01-20 19:05:24 mydomain.com: Couldn't create new FTP object

    What would cause the "Couldn't create new FTP object" error?

    Thank you

  2. #2

    Default

    hello there,

    The error message you're seeing is a result of the bundled CPAN modules.

    The good news is that they're installed correctly.

    The bad news is that your ftp configuration is not set correctly, or the server is inaccessible. The FTP object establishes a connection at its creation time and throws that error if it cannot connect.

    Can you verify your ability to connect with the parameters entered via the web interface?
    Last edited by pcmantz; January 22nd, 2009 at 09:33 AM. Reason: clarification

  3. #3

    Default

    Hello,

    Thank you for the reply. I am still getting the same error. I have tried this from the backuppc machine:

    # ftp mydomain.com
    Connected to mydomain.com.
    220 ProFTPD 1.3.1 Server (mydomain.com) [xx.xx.xx.20]
    Name (mydomain.com:root): ftp_username_here
    331 Password required for ftp_username_here
    Password:
    230 User ftp_username_here logged in
    Remote system type is UNIX.
    Using binary mode to transfer files.
    ftp> quit
    221 Goodbye.
    #

    I reset the ftp password on backuppc to make sure it is correct, and it is. the exact error is still:
    2009-01-22 10:43:46 User myname requested backup of mydomain.com (mydomain.com)
    2009-01-22 10:43:46 mydomain.com: Couldn't create new FTP object

    Is there anything else I can troubleshoot?

  4. #4

    Default

    Could you please post your backup client's .pl configuration script? I'd like to take a look at it.

  5. #5

    Default

    file paste:
    $Conf{FtpPasswd} = 'our_password';
    $Conf{FtpUserName} = 'our_username';
    $Conf{XferMethod} = 'ftp';
    $Conf{PingMaxMsec} = 200;
    $Conf{FtpShareName} = [
    'c'
    ];

    just so you know.. the pw and username were 100% correct.

  6. #6

    Default

    Have any pings to the server succeeded? I want to make sure that this isn't a connection issue.

    Could you try setting $Conf{ClientNameAlias} to the appropriate hostname?

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