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Thread: Unable to install ZIB

  1. #1

    Default Unable to install ZIB

    I have been trying to install ZIB on a Windows 2003 Server for a few days with no luck. It gets all the way through the installation and at the very end I get an error as follows:

    "There is a problem with this Windows Installer Package. A script required for this install to complete could not be run. Contact your support personnel or package vendor."

    After going through the forums I verified that cygwin is not installed, but I can't seem to get around this. I also re-downloaded the file in case it was corrupted during the download. The event viewer doesn't show any errors, and neither does the log file. Attached is the log file.

    Help!
    Attached Files Attached Files

  2. #2
    Join Date
    Sep 2008
    Posts
    70

    Default

    Hello amears1,

    1 . The logfile you have provided does not seem to show any errors and indicates that the Installation was successful. Can you confirm where did you pick this logfile from i.e. the path ? Because you should not have been able to get the logfile in case of a failed Installation of this sort. Did the Installer raise any dialog boxes during Install ?

    2 . Secondly, are you using the right Installer ? There are two installers, one for 32-bit and the other for 64-bit. Are you using the appropriate Installer for your machine ?

    3 . There is no dependency on cygwin and the Installer should work irrespective of whether cygwin is installed or not.

    4 . If you feel, you are using the right Installer and doing the right things, you can provide me with a file which should be of the format MSI*.txt in the folder "%temp%". So what you need to do
    1 . Run the Installer again and allow it to fail.
    2 . Type "%temp%" in the RUN Box at Start->Run.
    3 . Provide me with the latest file of the form "MSI*.txt" ( where * could be any number of letters/alphabets). Just sort the folder on modified time and provided me with the latest file of the above mentioned format.

    Let me know if you any questions regarding this.
    Gokul.

  3. #3

    Default Installation Log File

    1. That log file was found in "C:\program files\zmanda\zmanda internet backup\debug." I will re-run the install and obtain the other log file.

    2. I am using the correct installer (i.e. 32-bit) and I am running Windows 2003 SERver (32-bit).

    3. Attached is the correct log file. it shows an error code of 2835.

    The installation gets all the way through to the very end and then pops up the error dialog.


    Thanks
    Attached Files Attached Files

  4. #4
    Join Date
    Sep 2008
    Posts
    70

    Default

    Hello,

    1 . The MSILogfile, that you have sent does not seem to contain the entire log file that Windows generates on Installation. Can you confirm if this is the entire log file or a part of it ?

    2 . Also, the errors indicated in the log file (2262 & 2835) are not fatal ones and should not lead to a crash of any sorts.
    Error 2262 mentions: This message is typically produced if a table doesn't exist. I checked the Installer for any such issues, and did not seem to find any.

    Did you try re-downloading the package anytime before ?

    One potential solution to this problem can be this. You can try doing this as I find it difficult to reproduce the issue here :
    "This can occur when running from a security restricted folder. In this case, moving the MSI to an other folder with out security restrictions might resolve the problem."


    3 . Errors like 2835 are common in verbose installation logs and even an MSDN site seems to second this - "You will frequently see this message when examining verbose logs, ignore these errors as they are never the cause of what you are investigating. "

    It seems there might be something more to this. I will try getting back to you on this as soon as I find anything concrete.

    Thanks for the co-operation,
    Gokul.

  5. #5

    Default Still Problems

    Here is what I have done, but still problems.

    1) I did re-download the installer.
    2) I copied the msi file to the root of C: and made sure that the security on the file was open.
    3) I re-ran the install and got the same error message.
    4) I attached the new error message and it is the entire message.

    Let me know what you find.

  6. #6
    Join Date
    Sep 2008
    Posts
    70

    Default

    Hello,
    I cannot see the log file attached as part of your last message on this thread. Can you attach the latest 'full' log file you could get.

    Moreover, I hope you are running "Setup.exe" and NOT "ZIBInstaller.msi"


    Gokul.

  7. #7

    Default Log File

    Attached is the exact log file. I also made sure that I was running the setup.exe, but get the same error.
    Attached Files Attached Files

  8. #8
    Join Date
    Sep 2008
    Posts
    70

    Default Permissions/ Corrupt profile

    Hello,

    The log file clearly points out a problem in accesing a Scripting filesystem object, which should never happen if things are stable in your system. Therefore, this seems to be due to lack of permissions or due to a corrupt profile. I realize you are logged through username 'stsadmin' to install ZIB. I would suggest doing one of the two to get around this problem .

    Option 1 : Login as Administrator and install ZIB.

    OR

    Option 2 :
    a . Create a new user ( any name) and make it a part of the 'Administrators' and 'Backup Operators' group. ( This can be done through Control Panel-> User Accounts -> Create new user )
    b . Log on through this user and install ZIB.

    We should hopefully be able to get ZIB installed, while diagnosing that it was indeed an issue of a corrupt profile.

    Thanks for the co-operation,
    Gokul.

  9. #9

    Default Problems Again

    Here is what I did.

    1) I logged in as the Administrator. Made sure that the administrator account had the necessary privileges.

    2) I copied the entire zib-32bit file to the root of C: just to make sure a file permission wasn't wrong.

    3) I re-ran the setup and got the same error. The error says that "A script required for this isntall to complete could not be run." This happens right at the end after the icon had been loaded and everything.

    Do you know what script it is talking about?

  10. #10
    Join Date
    Sep 2008
    Posts
    70

    Default Script

    This is talking about a Filesystem Scripting object that the Installer requires to copy a certificate file for ZIB. The Installer automatically copies the certificate file for you during Installation, and a failure to access this FileSystem Object is resulting in the crash. Under no default behavior, should access to this object fail.

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