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Type: Posts; User: harsha

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  1. NTFS permissions gets stored in .zip file in a...

    NTFS permissions gets stored in .zip file in a way that only enterprise edition can be able to extract it and not any other third party zip tool. This is a known limitation.
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    Hi Josh, Pl. open a case from Zmanda networks...

    Hi Josh,

    Pl. open a case from Zmanda networks and send the logs.

    -Harsha
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    Hi Josh, Pl. open a case from Zmanda networks...

    Hi Josh,

    Pl. open a case from Zmanda networks and send the logs.

    -Harsha
  4. Thread: Backup Schedule

    by harsha
    Replies
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    9,847

    Hi Josh, Pl. open a case from Zmanda networkds...

    Hi Josh,

    Pl. open a case from Zmanda networkds and send the logs.

    -Harsha
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    Collect ZWC logs by running zwc-support.bat (in...

    Collect ZWC logs by running zwc-support.bat (in bin folder of ZWC install dir). And send us via yousendit.com.
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    Hi Doug, We could figure out the crash...

    Hi Doug,

    We could figure out the crash location. But to test the fix, we need to reproduce the crash locally which is not happening.
    Can you pl. send us the server logs ? We want to see the...
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    Thanks Doug for the logs. We got the crash...

    Thanks Doug for the logs.

    We got the crash dump files in it. And we are currently investigating it.

    Will get back to you ASAP.

    -Harsha
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    drwatson.txt file is not of much use. We will...

    drwatson.txt file is not of much use. We will need a memory dump generated by Dr.Watson i.e. user.dmp file.

    Pl. follow the steps I have mentioned in my previous reply and collect the ZWC logs by...
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    To debug the ZWCService crash issue, we will need...

    To debug the ZWCService crash issue, we will need a crash dump file. Pl. follow the following steps and sned us the logs.

    1. Run setup-debug-env.bat (in bin folder of ZWC install dir). It will...
  10. Hi, Pl. try the latest release 3.1.3. We...

    Hi,

    Pl. try the latest release 3.1.3.

    We have fixed memory leaks.

    Let us know if this release resolves your problem.

    thanks
    -Harsha
  11. We got the logs. ZWCService is crashing...

    We got the logs.

    ZWCService is crashing because it's not getting the required memory for allocation

    3936:1604:10/9/2010:18:10:281::FS: NTFS: Found File...
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    Pl. collect and send us the server and client...

    Pl. collect and send us the server and client logs.
  13. Yes pl. submit it.

    Yes pl. submit it.
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    4,601

    Pl. collect and send us the logs.

    Pl. collect and send us the logs.
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    "System Writer" is missing. Your machine is...

    "System Writer" is missing. Your machine is booted in which mode ?

    See the following registry key

    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\SystemStartOptions

    Also collect and...
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    Glad to know that your problem is solved :) ...

    Glad to know that your problem is solved :)

    -Harsha
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    Hi, Pl check the version of windows installer....

    Hi,

    Pl check the version of windows installer.
    Right click on C:\WINDOWS\system32\msiexec.exe file and see its version
    It should be > 3.1. If not you have to upgrade it.

    If the windows...
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    Please attach %temp%\ZWCInstallLogFile.log file.

    Please attach %temp%\ZWCInstallLogFile.log file.
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    Hi, From the dmp file, we could not draw much...

    Hi,

    From the dmp file, we could not draw much information as LogFile*.txts you sent last time were not matching with the user.dmp. But its somewhat clear from the dump file that the ZWCService is...
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    Hi, Raise the ZWC log level to 5. by editing...

    Hi,

    Raise the ZWC log level to 5. by editing following registry entry

    HKEY_LOCAL_MACHINE\SOFTWARE\zmanda\ZWC\1.0\Debug\LogLevel - Set it to 5.

    Reproduce the issue.

    Collect the logs...
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    Thanks for sending the dump file. We have recived...

    Thanks for sending the dump file. We have recived it and currently investigating the issue. We will get back to you as soon as possible.

    -Harsha
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    Pl. check if there is user.dmp on c:\. If you...

    Pl. check if there is user.dmp on c:\. If you find one, send it to us.
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    Yes, we have received the logs. 1. Your...

    Yes, we have received the logs.

    1. Your incremental backups are not working because, your windows client sometimes receives backup request from 10.10.9.250 and sometimes from 10.10.9.252. Make...
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    Hi, We didn't received the logs. Can you pl....

    Hi,

    We didn't received the logs. Can you pl. resend?

    thanks
    -Harsha
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    Thanks, we got the logs and following are...

    Thanks, we got the logs and following are observations.

    1. Mysql dump file is empty. Can you pl. check if the there are non-empty files under following location

    D:\Program Files\Zmanda\Zmanda...
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