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thromer
December 27th, 2009, 06:52 PM
Installing the 2.6.1 client on Windows 7 Home Premium fails around the "installing services" step. The installer pops up a dialog with "Error 1722. There is a problem with this Windows Installer package. ... Action Config_MySQL".

The install log contains
17:37:604::[Installation::UserRightsMgmtRoutine] : Entering AssignMembership.
17:37:604::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
17:37:605::[Installation::AddUserToGroup]:user : .\amandabackup is member of group : Administrators
17:37:605::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
17:37:605::[Installation::IsHomeEdition] : The major is : 6 , minor is : 1, producttype is : 1, suitemask is : 768
17:37:605::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
17:37:606::[Installation::AddUserToGroup]:user : .\amandabackup is member of group : Users
17:37:607::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
17:37:607::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
17:37:607::Installation::AddUserToGroup] : Failed to Lookup Account. Errorcode = 1332
17:37:607::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
17:37:607::[Installation::UserRightsMgmtRoutine] : Leaving UserRightsMgmtRoutine.
17:37:607::Installation :: Installation of Zmanda Cloud Backup 2.0 failed

The problem may be due in part to there not being a "Backup Operators" group in Windows 7 Home Premium. I added one as follows:
net localgroup "Backup Operators" /add

But the error persists.

Any suggestions on how to move forward?

Thanks!

paddy
December 28th, 2009, 12:31 PM
This is a bug that we are investigating. The amandabackup user should be added to
Administrators, Users and Backup Operators group. For Home editions, we should not
add them to Backup Operators group.

We will have a fix soon.

Paddy

paddy
December 29th, 2009, 12:49 PM
We have provided a fix for this issue (installer not working on Windows 7 Home edition). Please download it from http://www.zmanda.com/download-amanda.php (Use 2.6.1p2 version).

Please let us know if it works.

thanks,
Paddy

kutny
January 3rd, 2010, 07:05 AM
Hello,

I have the same problem while installing Zmanda Cloud Backup on Windows 7 Home Premium. My install log:

-------------------------------Log file debug info----------------------------
7596:7500:3/1/2010:15:44:623::Start of 'Zmanda Client for Windows' Installation--------------------------------
7596:7500:3/1/2010:15:44:880::[Installation::WriteEncryptedPasswords] Entering WriteEncryptedPasswords.
7596:7500:3/1/2010:15:44:907::[Installation::WriteEncryptedPasswords]:Writing of encrytped password to registry succeeded!
7596:7500:3/1/2010:15:44:907::[Installation::WriteEncryptedPasswords] Leaving WriteEncryptedPasswords
7596:7500:3/1/2010:15:44:907::[Installation::UserRightsMgmtRoutine] : Entering UserRightsMgmtRoutine.
7596:7500:3/1/2010:15:44:908::[Installation::UserRightsMgmtRoutine] : tchDomainControllerState = WinNT
7596:7500:3/1/2010:15:44:908::[Installation::CreateNewUser]:Entering CreateNewUser
7596:7500:3/1/2010:15:44:911::[Installation::CreateNewUser]:Leaving CreateNewUser
7596:7500:3/1/2010:15:44:912::[Installation::CheckForUser]:entering CheckForUser.
7596:7500:3/1/2010:15:44:913::[Installation::AssignServiceLogonRights]:Entering AssignServiceLogonRights.
7596:7500:3/1/2010:15:44:242::[Installation::AssignServiceLogonRights]:Successfully assigned the LogonAsService right to user : 'amandabackup'.
7596:7500:3/1/2010:15:44:242::[Installation::AssignServiceLogonRights]:Leaving AssignServiceLogonRights.
7596:7500:3/1/2010:15:44:242::[Installation::UserRightsMgmtRoutine] : Entering AssignMembership.
7596:7500:3/1/2010:15:44:242::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
7596:7500:3/1/2010:15:44:684::[Installation::AddUserToGroup]:Successfully added user : .\amandabackup to group : Administrators
7596:7500:3/1/2010:15:44:684::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
7596:7500:3/1/2010:15:44:684::[Installation::IsHomeEdition] : The major is : 6 , minor is : 1, producttype is : 1, suitemask is : 768
7596:7500:3/1/2010:15:44:684::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
7596:7500:3/1/2010:15:44:802::[Installation::AddUserToGroup]:Successfully added user : .\amandabackup to group : Users
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
7596:7500:3/1/2010:15:44:802::Installation::AddUserToGroup] : Failed to Lookup Account. Errorcode = 1332
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Leaving UserRightsMgmtRoutine.
7596:7500:3/1/2010:15:44:844::Installation :: Installation of Zmanda Cloud Backup 2.0 failed
7596:7500:3/1/2010:15:44:860::End Of 'Zmanda Client for Windows' Installation----------------------------------

Thank you for fixing this issue.

Jiri

thromer
January 3rd, 2010, 01:05 PM
With 2.6.1p2 the installation completes on Windows 7 Home Premium.

Thanks!
Ted

zbackup
January 3rd, 2010, 07:46 PM
Hello,

I have the same problem while installing Zmanda Cloud Backup on Windows 7 Home Premium. My install log:

Thank you for fixing this issue.

Jiri

Did you download ZWC (2.6.1p2) on or after December 30th? If not, please download the latest build and try again.

thanks

zbackup
January 3rd, 2010, 07:48 PM
Hello,

I have the same problem while installing Zmanda Cloud Backup on Windows 7 Home Premium. My install log:

-------------------------------Log file debug info----------------------------
7596:7500:3/1/2010:15:44:623::Start of 'Zmanda Client for Windows' Installation--------------------------------
7596:7500:3/1/2010:15:44:880::[Installation::WriteEncryptedPasswords] Entering WriteEncryptedPasswords.
7596:7500:3/1/2010:15:44:907::[Installation::WriteEncryptedPasswords]:Writing of encrytped password to registry succeeded!
7596:7500:3/1/2010:15:44:907::[Installation::WriteEncryptedPasswords] Leaving WriteEncryptedPasswords
7596:7500:3/1/2010:15:44:907::[Installation::UserRightsMgmtRoutine] : Entering UserRightsMgmtRoutine.
7596:7500:3/1/2010:15:44:908::[Installation::UserRightsMgmtRoutine] : tchDomainControllerState = WinNT
7596:7500:3/1/2010:15:44:908::[Installation::CreateNewUser]:Entering CreateNewUser
7596:7500:3/1/2010:15:44:911::[Installation::CreateNewUser]:Leaving CreateNewUser
7596:7500:3/1/2010:15:44:912::[Installation::CheckForUser]:entering CheckForUser.
7596:7500:3/1/2010:15:44:913::[Installation::AssignServiceLogonRights]:Entering AssignServiceLogonRights.
7596:7500:3/1/2010:15:44:242::[Installation::AssignServiceLogonRights]:Successfully assigned the LogonAsService right to user : 'amandabackup'.
7596:7500:3/1/2010:15:44:242::[Installation::AssignServiceLogonRights]:Leaving AssignServiceLogonRights.
7596:7500:3/1/2010:15:44:242::[Installation::UserRightsMgmtRoutine] : Entering AssignMembership.
7596:7500:3/1/2010:15:44:242::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
7596:7500:3/1/2010:15:44:684::[Installation::AddUserToGroup]:Successfully added user : .\amandabackup to group : Administrators
7596:7500:3/1/2010:15:44:684::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
7596:7500:3/1/2010:15:44:684::[Installation::IsHomeEdition] : The major is : 6 , minor is : 1, producttype is : 1, suitemask is : 768
7596:7500:3/1/2010:15:44:684::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
7596:7500:3/1/2010:15:44:802::[Installation::AddUserToGroup]:Successfully added user : .\amandabackup to group : Users
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
7596:7500:3/1/2010:15:44:802::Installation::AddUserToGroup] : Failed to Lookup Account. Errorcode = 1332
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
7596:7500:3/1/2010:15:44:802::[Installation::UserRightsMgmtRoutine] : Leaving UserRightsMgmtRoutine.
7596:7500:3/1/2010:15:44:844::Installation :: Installation of Zmanda Cloud Backup 2.0 failed
7596:7500:3/1/2010:15:44:860::End Of 'Zmanda Client for Windows' Installation----------------------------------

Thank you for fixing this issue.

Jiri

Sorry, just realized that your issue is with ZCB. Can you please open a ticket within your Zmanda Network account with your issue.

thanks

lkraav
January 7th, 2010, 02:00 AM
i am having the exact same problem with installing Zmanda on XP Home. latest installer downloaded today.


Zmanda Windows Client Version 2.6
Zmanda Windows Client, Copyright 2006-2007 Zmanda Inc.
-------------------------------Log file header--------------------------------
Process Id: 604

-------------------------------Log file debug info----------------------------
604:1784:7/1/2010:11:42:281::Start of 'Zmanda Client for Windows' Installation--------------------------------
604:1784:7/1/2010:11:42:281::[Installation::WriteEncryptedPasswords] Entering WriteEncryptedPasswords.
604:1784:7/1/2010:11:42:281::[Installation::WriteEncryptedPasswords]:Writing of encrytped password to registry succeeded!
604:1784:7/1/2010:11:42:281::[Installation::WriteEncryptedPasswords] Leaving WriteEncryptedPasswords
604:1784:7/1/2010:11:42:281::[Installation::UserRightsMgmtRoutine] : Entering UserRightsMgmtRoutine.
604:1784:7/1/2010:11:42:281::[Installation::UserRightsMgmtRoutine] : tchDomainControllerState = WinNT
604:1784:7/1/2010:11:42:281::[Installation::CreateNewUser]:Entering CreateNewUser
604:1784:7/1/2010:11:42:296::[Installation::CreateNewUser]:Leaving CreateNewUser
604:1784:7/1/2010:11:42:296::[Installation::CheckForUser]:entering CheckForUser.
604:1784:7/1/2010:11:42:296::[Installation::AssignServiceLogonRights]:Entering AssignServiceLogonRights.
604:1784:7/1/2010:11:42:296::[Installation::AssignServiceLogonRights]:Successfully assigned the LogonAsService right to user : 'amandabackup'.
604:1784:7/1/2010:11:42:296::[Installation::AssignServiceLogonRights]:Leaving AssignServiceLogonRights.
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Entering AssignMembership.
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
604:1784:7/1/2010:11:42:296::[Installation::AddUserToGroup]:user : .\amandabackup is member of group : Administrators
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
604:1784:7/1/2010:11:42:296::[Installation::IsHomeEdition] : The major is : 5 , minor is : 1, producttype is : 1, suitemask is : 256
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
604:1784:7/1/2010:11:42:296::[Installation::AddUserToGroup]:user : .\amandabackup is member of group : Users
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Entering AddUserToGroup.
604:1784:7/1/2010:11:42:296::Installation::AddUserToGroup] : Failed to Lookup Account. Errorcode = 1332
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Leaving AssignMembership.
604:1784:7/1/2010:11:42:296::[Installation::UserRightsMgmtRoutine] : Leaving UserRightsMgmtRoutine.
604:1784:7/1/2010:11:42:296::Installation :: Installation of Zmanda Windows Client failed

same installer works fine on XP Pro.

paddy
January 7th, 2010, 10:28 AM
We will test and get back to you soon.

Paddy

paddy
January 8th, 2010, 12:52 PM
There is an updated version of Zmanda Windows Client 2.6.1p2 in Zmanda downloads page. It fixes installation on Home editions. Please try and let us know.

Paddy