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runopen
July 24th, 2008, 10:57 PM
But I can get it from /var/log/mysql-zrm/mysql-zrm.log. It worked very well yesterday.

log in /opt/zmanda/zrm/logs/zrm_socketinterface.log

....

20080724181053:receive_event::socket:6, event:
20080724181053:received message:
20080724181053:{subsystem:check, severity:info, ID:2} {configuration:testbackup}{datestamp:2008072418105 2}{log_message:Licen
se check successful}

20080724181053:receive_event::socket:6, event:
20080724181053:received message:
20080724181053:{subsystem:check, severity:info, ID:2} {configuration:testbackup}{datestamp:2008072418105 2}{log_message:Confi
guration check successful}

20080724181053:receive_event::socket:6, event:
20080725090248:connect_server: ip=127.0.0.1, port=2013
20080725090248:Error connecting to the server
20080725090348:connect_server: ip=127.0.0.1, port=2013
20080725090348:Error connecting to the server

zmanda_jacob
July 25th, 2008, 09:08 AM
Can you post the output of "/etc/init.d/zmc_zrm_init status" run as root on the ZRM server? It sounds like a process associated with the report tab is out of sync.

runopen
July 31st, 2008, 01:59 AM
/usr/sbin/setenforce: SELinux is disabled
apache already running
mysql already running
/usr/sbin/setenforce: SELinux is disabled
Checking ZMC Services Status...
EventServer is running.
DbLogger is running.
Rss2event is running.
log_parser is not running
report is running
start_monitor is running
stop_monitor is running

zmanda_jacob
July 31st, 2008, 09:32 AM
It looks like the log parser is not running. To fix this please issue the following commands:

/etc/init.d/zmc_zrm_init stop
ps auwx | grep -i zrm
"kill any ZRM-related processes that are still running"
rm /etc/mysql-zrm/*.pid /opt/zmanda/common/eventserver/tmp/*.pid /opt/zmanda/zrm/tmp/*.pid
/etc/init.d/zmc_zrm_init start
/etc/init.d/zmc_zrm_init status

It should now show all of the processes as running.

runopen
August 1st, 2008, 06:08 AM
thanks a lot, but how can I prevent it happen again

zmanda_jacob
August 1st, 2008, 07:54 AM
In order to dig further into the problem, we will require the support logs. Since it sounds like you are using the enterprise edition of the product, you should be elligible for technical support. Please go to http://network.zmanda.com and login. There you will find a Support area where you can open a support ticket to have someone look into the problem further.